Please note:  We do not offer refunds for support purchases.

Support requests /contacts may have a 1 business day initial response time.

When you purchase this item, you are purchasing a time limited entitlement to talk to one of our tech support staff. 

If you are unsure if you should buy support, check with our team first by writing to: Sales@LabSysGrp.com

Get the most out of your Lab Manager™ every day.

Using a computer requires a certain level of knowledge that most users do not have, therefore they must rely on a support person, friends, or family members to help them when there are problems. A person simply should not expect to be able to buy a computer and printer, install software from several companies and expect it to work together the first time. Software support is a fact of life, like plumbers and electricians are to homeowners.

We can help you with: Lab Manager™, Backups, Data File Analysis, Network Questions, Windows Questions and much more.

Support Options

• One Month - Need support for just a few things? This will be the cheapest option to just get assistance with no large purchase required.
• One Year - Get a support for an entire year!

Why Support is not Free

Free support looks great up front, but when the company disappears, labs pay a heavy price for software with no future and no help. Companies with long range vision must charge a fair price for services rendered. Our plan has always been to be here to support you far into the future.

Experienced Technicians

Staffing a support department with top notch technicians that can support a large variety of products is expensive. Supporting software is unlike any other product, as it can interact with so many other products.

United States Call Center

Unlike many software companies, our call center is located in the United States. We do not farm our support out to non-English speaking countries. When you call us, we guarantee you will be speaking to a knowledgeable English speaking technician.

Fair and Reasonable

When a computer consultant comes out to your lab, you expect to be charged for his time and service. It is no different for us. While we analyze your problem over the phone, our highly trained technicians offer the same level of knowledge and expertise.

How we can help

• After purchasing support, send an email to: support@labsysgrp.com.  Please include your contact phone # in the email.  We will either call you within 24 hours or schedule an appointment with you via email. 
  

Support Hours: Monday - Friday
8AM - 11:45AM & 1PM - 5PM (AZ Time)
Arizona does not observe daylight savings time.
Calls outside these hours are after-hour support and are billed separately.
Closed 12PM - 1PM for lunch
Closed on most official US holidays.