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Support

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 Product Description

 

Get the most out of your Lab Manager™ every day.

Using a computer requires a certain level of knowledge that most users do not have, therefore they must rely on a support person, friends, or family members to help them when there are problems. A person simply should not expect to be able to buy a computer and printer, install software from several companies and expect it to work together the first time. Software support is a fact of life, like plumbers and electricians are to homeowners.

We can help you with: Lab Manager™, Backups, Data File Analysis, Network Questions, Windows Questions, Microsoft Office Products and much more.

 

Support Options

  • Auto Renew Monthly Subscription - We are now offering a monthly auto renewal for Support. This option provides peace of mind you will have support whenever you need it, without having to purchase a singular month at a time or a whole year. If you choose this option we will reach out to you 
  • One Month - Need support for just a few things? This will be the cheapest option to just get assistance with no large purchase required.
  • One Year - Get a support for an entire year! This gives you the best savings possible pay one time for the year to save $289 vs the monthly auto renewal. 

 

Why Support is not Free

Free support looks great up front, but when the company disappears, labs pay a heavy price for software with no future and no help. Companies with long range vision must charge a fair price for services rendered. Our plan has always been to be here to support you far into the future.

Experienced Technicians

Staffing a support department with top notch technicians that can support a large variety of products is expensive. Supporting software is unlike any other product, as it can interact with so many other products.

United States Call Center

Unlike many software companies, our call center is located in the United States. We do not farm our support out to non-English speaking countries. When you call us, we guarantee you will be speaking to a knowledgeable English speaking technician.

Fair and Reasonable

When a computer consultant comes out to your lab, you expect to be charged for his time and service. It is no different for us. While we analyze your problem over the phone, our highly trained technicians offer the same level of knowledge and expertise.

Convenient and Efficient

A phone support contract guarantees you quick, comprehensive technical expertise. No appointments to make. No waiting for the technician to show. Solve your problems quickly and efficiently in just a matter of minutes.

How we can help

  • Telephone: To talk to a technician, call our support line at 800-677-1120. All calls to the Support Department will be subject to the Support Plan you carry at that time.
  • Email: Email brief software questions to support@labsysgrp.com. Your email will be answered typically the same day, but could take up to 24 hours. (Only available with a pre-paid plan.)

Lab Manager™ Training

  • Virtual Lab Training: We can provide training at your location. If you have a high speed Internet connection, you can take advantage of our Virtual In-Office training technology.
  • Saturday Training is available. Please contact us for further details.
 
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We work very hard to minimize the need for phone support through our documentation. If your lab calls for help, you can expect to get our best effort. Our goal is to ensure your success.

Support Hours: Monday - Friday
8AM - 11:45AM & 1PM - 5PM (AZ Time)
Arizona does not observe daylight savings time.
Calls outside these hours are after-hour support and are billed separately.
Closed 12PM - 1PM for lunch
Closed on most official US holidays.

Support: (800)-677-1120
E-mail: support@labsysgrp.com

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